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Frequently Asked Questions
Order
Yes, we ship our unique pieces worldwide. No matter where you are, we promise to get your order to you. Shipping costs will be calculated based on your location and the specifics of your order. A quote will be sent to you after validation of your order, and you can decide whether or not to proceed.
Given the uniqueness of each piece and their preciousness, we calculate the shipping costs in a personalized way for each order. After placing your order on our site to reserve your unique piece, we will send you a quote detailing the shipping costs.
If you accept this quote, we will proceed with shipping your order.
On the other hand, if you refuse, you will be fully reimbursed.
To order a part, select it on our site and finalize your order. Once the order is placed, we will send you a quote including shipping costs. The reservation of your part is confirmed after acceptance of this quote.
Yes, you can cancel your order at any time before accepting the shipping quote. If you decide to cancel, you will be fully refunded with no additional charges.
Once you have accepted the shipping quote, we will carefully prepare your part for shipment. You will receive a confirmation email with a tracking number as soon as your order is shipped.
We accept payments by credit card, PayPal, and bank transfer. All transactions are secure and protected.
Yes, as soon as your order is shipped, you will receive a tracking number by email to follow your package until its delivery.
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